Account Manager, Customer Success

Sunnyvale, California, United States

Description

BirdEye, Inc, is looking for experienced account managers to manage and grow our enterprise and mid-market client base. As a Customer Success Account Manager, you will use a combination of tools to help get new BirdEye users started, learn about their business and online reputation needs, and ensure that they know how to use BirdEye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management and retention.

You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate BirdEye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Responsibilities

Requirements


Nice to Have

Benefits

Competitive salary, healthcare benefits, 401K and PTO.

Apply for this job